Answers to the Most Frequent User Questions
Where is the Pickup Summary or "End of Day" Barcode?
You may be accustomed to giving a Pickup Summary Barcode to the UPS driver at the time of pickup.
When using internet-based systems, such as the UPS web site or NRGship,no pickup summary is created, nor is one needed.
Your UPS driver may still ask for one at time of pickup. Just tell the driver that www.ups.com was used to process the shipments, and that a bar code is not created and is not needed. If the driver still thinks it is required, show them the ‘bow tie’ box that is printed in the lower right corner of the shipping label—this should let the driver know that an end of day barcode is not needed.
Sometimes, our customers encounter a driver that is so accustomed to the pickup summary bar code, that he does not know how to handle a large quantity of internet-processed shipments. Just instruct your driver that these packages are all legitimate shipments, and that he must accept them.
If there are any issues in this regard, contact your UPS Account Executive or call 1-800-PICK-UPS.
Does NRGship support multiple UPS accounts?
Yes. You can specify a "default" account for new shipments and use alternative settings for multi-location sites.
How can I get FREE printer supplies?
If you ship via UPS, you can receive FREE printer supplies for thermal or laser output by accessing UPS supplies online.
Does NRGship support international shipping?
Yes! You can ship FROM or TO international destinations. The following counties are valid as origin countries: Argentina, Australia, Austria, Belgium, Brazil, Canada, chile, China, Colombia, Costa Rica, Denmark, Dominican Republic, Finland, France, Germany, Greece, Guatemala, Hong Kong, India, Ireland, Israel, Italy, Japan, Malaysia, Mexico, Netherlands, New Zealand, Norway, Panama, Philippines, Portugal, Puerto Rico, Singapore, South Korea, Spain, Sweden, Switzerland, Taiwan, Thailand, United Kingdom and Unites States
