Managing Returns in NRGship
Creating a return shipment is similar to creating a shipment. You can create a return label or request from a "shipped" shipment or "new shipment" by clicking on the "Return" icon on the main menu of the Main Shipping screen. After doing this, it will duplicate that shipment and then take you to the returns input screen.
Bill To - Confirm the Bill To information, which displays your default account.
Return To - The address will pre-populate from your default ship from address on the ship record or your defaults. Typically this will be your address.
Pickup From - This will default to the ship to address on the original ship record. You can change it when preparing a return.
Email Notifications - Checking this option sends out email notifications as specified in the Email Preference Panel.
Package Type - Select a Package Type from the drop-down menu. A Package Type is required for all return services.
Package Details - Add package details such as weight, dimensions and insurance value for the return shipment.
Description - Enter a description for the item that is being returned.
Print Return Label - Check this box to print the return label and send it to the recipient with your shipment or separately.
Reference Information - FedEx allows you to add RMA, location or store number and the reason for the return.
