The subscription includes general support and software updates.
- General Support covers answering questions pertaining to existing feature sets of NRGship, general troubleshooting and resolution of error codes
- Support Hours are between 8:00 am and 5:00 pm CST
- NRG responds to support calls placed to our main phone line (262-432-0934) and support email (firstname.lastname@example.org) within 1 business day
- Training of new business users, software installation (including updates & upgrades), custom feature requests, support responses that require attention outside of standard support hours, and any remote desktop care sessions are not covered under the service subscription and are billed separately at $150 per hour (available in quarter hour increments)
Software Upgrades and Updates
- NRG will release incremental software updates 2-3 times per year, with 1 of them usually being a major upgrade
- NRG will maintain compliance with Carriers to ensure customer shipping services through the software